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The below terms and conditions apply when you shop from Dormy Golf in the Spain.

Payment options


In cooperation with Klarna we offer invoice payment, payment in instalments, credit card payment and direct payment. Read below about the rules that apply for each type of payment method. We reserve the right to make changes that Klarna makes to their terms and conditions.


Paying with Klarna invoice is a safe and easy way to shop. You never have to provide any card information, and will always pay after you have received your order. Pay with Klarna invoice within 30 days of invoice date. No invoice fees apply. The invoice is sent to you via email when the order is shipped from our stock warehouse. There is no charge for using Pay Later. If you have not paid Klarna by the deadline stated in the payment instructions, a first reminder will be sent free of charge by email with a new payment period of 14 days. With the second reminder, Klarna will charge a reminder fee of 13.50 €. For purchases below 20 € a reminder fee of 7.50 € will be debited. If payment is not made, these costs for amounts up to EUR 2,500 can increase to 15% of the invoice amount, to at least EUR 40. A reminder fee is added for missed payments.  When you choose the invoice option, Klarna takes over the right to receive payment and your invoice payment therefore goes to Klarna.


With Klarna’s Pay Directly option, you can make a payment from your bank account. If you previously have registered your bank account for direct payment with us (via a direct debit (autogiro) consent), either via Klarna’s customer portal, or when making a purchase, it is sufficient for you to approve the payment. We never share your bank information with anyone except for your bank.


This is a way of paying if you want to split your payments into instalments over a short period of time. Besides the fact that you will always receive your items before you pay, all your purchases are collected on one account. This is also true if you have purchased products in several stores via Klarna Konto. This means one invoice, regardless of number of purchases. The interest rate that applies for the payment of instalment purchases is 10.99% and an administration fee of 0.99 € per month will be debited. If you do not pay the minimum amount per month on time, Klarna will deduct late payment interest if the term is exceeded. Late payment interest is the statutory interest rate plus 12 percentage points per annum. If your payments are late two months in a row, Klarna will report this to the National Credit Register BKR.


Secure card payment with VISA and Mastercard/Eurocard as well as American Express. No card fees apply. No card information is stored with us, they are saved by our partner Klarna. Card payments that are managed by Klarna are PCI-DSS certified and guarantee a fast and secure payment option.

Terms and conditions of purchase

Order Confirmation

When you have completed your purchase, an order confirmation will be sent to your email address. If you do not receive an order confirmation the same day as you place your order, kindly contact us as this could mean that you have entered the wrong email address. When your items have been packed, a confirmation is sent via email. You will then receive a text message when your package is ready to be picked up at the collection site. In your delivery confirmation email, there is a link to your receipt/proof of warranty, which you also can find under Receipts on your My Dormy account page. If you have chosen to pay with Klarna, you will also receive an invoice via email.

Personal Data

You will be given a customer number at the time of your first purchase. The information you provide (national identity number, name, address, telephone number etc.) is stored in Dormy Golf’s customer registry. The information is protected in accordance with the General Data Protection Regulation (GDPR) and will never be shared with a third party. Your information will only be used by Dormy Golf to facilitate our customer contacts.

Packages that are not collected

If you have a package that you have not collected, it will be returned to us after 14 days. If we get packages returned to us that have not been collected from the shipping service, Dormy Golf reserves the right to charge the cost of return shipping, order fees and handling costs (25 €.). Packages that have not been collected are not covered by the cooling-off period rights.

Registered office

Dormy Golf International AB
Company no. 559252-9191
Salamandervägen 29
702 36 Örebro


Your package will be delivered by DHL. When you place your order via our website you will have the option to choose your preferred collection point. When your parcel has been packed and despatched from our central warehouse, you will be contacted by DHL via text message/email. You can then select alternative delivery options for your parcel, if DHL offers this for your address. We do not send orders to the Canary Islands. The affected postal codes are: 35000-35999 and 38000-38999.

Delivery costs

For purchases above 79€ we offer free delivery to the Spain. For orders below 79€ the delivery charge is 10€. Should you decide to return your order or parts thereof, a return delivery fee of 10€ will be charged.

Delivery times

Delivery times are usually 2–6 working days. If the product you have ordered is a special order item, the delivery time is approx. 14 days.

Exchanges and returns

14 days open purchase

Sometimes items are not as expected and as our customer, you have full return rights within 14 days of receiving your order. You have the right to open the package and check that the product is in working order. If you are not satisfied and would prefer to return one or more products to us, register your return online. And then use the returns label that you received in your parcel from us.

You, the consumer, are responsible for any loss of value of the products, including the original packaging, resulting from handling beyond what is necessary to determine the nature, characteristics and functioning of the product.

The return shipping cost is 10€ and this fee is subtracted from the value of the item when we refund your money. TAn item being returned must be unused, odor-free, and packaged in its original packaging. We therefore ask you to refrain from using any kind of fragrance when trying on your ordered garments as it may cause health problems. Labels should remain intact on garments. The shipment must be well protected in its package and keep in mind that you are responsible as a customer for this return so please save the shipping receipt from the postal outlet. It is not permitted to place a returns label directly onto the original box for e.g. shoes, as this damages it and we will not be able to approve the return.

Do you want to exchange an item?

If so, place a new order directly on our website and return the old item to avoid waiting times in the process. We also pay for shipping for a new order within seven days from when the return shipment was registered on our Returns page.

If you have any questions, you are always welcome to contact our customer service at +4610-199 24 55 or [email protected]

30 days for irons

The most important thing for us at Dormy is that you are completely satisfied. When you buy irons from us, your purchase is not complete until you have tried out the irons and are satisfied with all of them. You have 30 days to try them out. If you are not satisfied within this time, we will help you find a new set or you will get your money back. Contact our customer services on +4610-199 24 55 or [email protected] for information about how to proceed.

Refunds for invoices

As soon as your return has reached us and we have processed it, Klarna will be contacted to issue a credit for the relevant amount. If you have chosen to pay by Klarna invoicing, you will receive a refund to the same account from which you paid your invoice. The usual processing time from returning your items until receiving your refund is 10–14 days. We therefore recommend that you either pay your invoice to Klarna or pause it (which can be done directly in the Klarna app or on their website). Then you will be refunded as soon as your return has been processed. As the customer, you are always responsible for paying the invoice by the due date. If you do not pay the invoice, Klarna will charge you a reminder fee.

Refunds for card purchases or bank transfers

As soon as your return has reached us and we have processed it, Klarna will be contacted to issue a credit for the relevant amount. If you have paid for your order by card or bank transfer, the money will be refunded to the same account within a couple of days. You will get an email from us as soon as our returns department has processed your return.


If the delivered product is defective or damaged, you can submit a claim about it. First register your problem at Our customer services will contact you to continue your claim. The warranty does not cover postage charges. In the event of a dispute, we will follow the Consumer Dispute Board’s decision.

Return address

Dormy Golf Returns
Salamandervägen 29
702 36 Örebro